USE CODE "FREESHIP" FOR FREE SHIPPING OVER USD100

FAQs

Frequently Asked Questions

We ship our products out from sunny side Singapore ☼ and I have a fulfilment warehouse in California that ships out certain products only, you can find those products under the category "US and Canada Fulfilment". 

The store's currency is in USD (United States Dollar)

For customers in Singapore we offer a 1:1 USD to SGD currency conversion for customers residing in Singapore and payment made through Paynow/Paylah! :)

If you chose "No Tracking" for Letter Mails, there is no tracking number available and I will not be held responsible for any missing mails.

If you chose Mails with Tracking, an email will be sent to you containing the tracking number and link. You can also check the status of the item at SingPost or USPS/UPS

BASED IN SINGAPORE POLICY:

DOMESTIC (Singapore)

All Mails should take up to 2-5 business days, with delays up to a week.

INTERNATIONAL 

Letter Mails with No Tracking will take up to 3-5 weeks or longer due to COVID delays, if it goes missing I will not be held responsible please choose tracking if possible.

Tracked Mails will take up to 1-3 weeks or longer due to COVID delays.

BASED IN CALIFORNIA POLICY:

Domestic (USA)

All Mails should take up to 3-8 business days, with delays up to a week.

Canada Orders

All Mails should take up to 3-10 business days, with delays up to a week.

Please email me at trufflearts@hotmail.com before 10pm SGT (Singapore Time) on Sundays and Wednesdays or else it would have been packed.

do not accept any returns or exchanges, in the result of defective item due to shipping please send me an email at trufflearts@hotmail.com instead.